Make Your Online Customers Feel Special
Use HELPNOV to Offer
Humanized Online
Experience where
it matters
Humanize Customers’ Online
Experience Where It Matters
Allow online users to have humanized
conversation with your agents, staff from the
very page they are on your website to make
you more approachable.
Guided Online Assistance To
Make Informed Choices
Enable Live read-only screen sharing session as part of
ongoing audio, video call between online user and your
agents, staff for more interactive guidance assistance
to help make more informed choice.
Be Approachable for Online Clients from your Website
HELPNOV Appointments makes it easy for you and
your clients to book and manage appointments with
just a click of a button through your website.
✔ Clients requests for an Appointments through your website.
✔ Manage (accept, assign to staff, propose to new time) the
Appointment based on Appointment feature on HELPNOV’s
Agent Application.
✔ Send Appointment Confirmation e-mails with ‘JOIN’ button
to click and join meetings with followings features –
-
Audio Only
-
One-Way Video
-
Two-Way Video
-
Screen Sharing
Attend Online Customer Calls
With Laptop And Mobile From
Anywhere
HELPNOV’s Agent Anywhere feature offers flexibility for
your agents, staff to join Audio, video calls with online
customers from both Office desk and while in remote
working.
Just laptop with Internet connection is all that is
needed.
In case of away from laptop, HELPNOV’s mobile mode
feature allows your staff to use their smart phone to
join Audio, video calls with online customer on your
website.
Audio Call From Your Website
To Landline
Yes, that’s right.
HELPNOV’s Online to Landline feature bridges your
Website to your landline with audio calling.
Your online user talks through website and your agent,
staff will talk Through landline.
This comes handy to route those online user calls to
your regular customer Care number when all your
agents, staff are busy talking to other online
Customer calls on your website.
Configure HELPNOV Service
based on Customer, Product /
Service on Your Website
Not All Online users, Products and service are same on
your website. Some may require Audio Call Or Video
Call Or Screen Sharing based on complexity and price
of product / service and location of your website,
to make informed purchase decision.
HELPNOV enables you to configure and offer different
types of service to your online users based what suites
most to make them complete the purchase with confidence.
Download Call Recordings for
Quality Improvement
HELPNOV’s configurable Recording feature allows you
to Record all Audio, Video calls between your online
customers and your agent.
Recorded calls will be made available for you to
download for review and quality improvement
purposes.
Call Recording can be enabled / disabled based
on your choice through HELPNOV’s Profile feature.
